Hinduja Global Solutions inaugurates its second center in West Bengal (16-Aug-2010)
Hinduja Global Solutions (HGSL), a leading global provider of BPO services, has inaugurated its second center at Durgapur in West Bengal. This is the 30th Global Delivery Center of the company, which serves over 80 clients through its centers in India, United States, Canada, UK, Mauritius and Philippines.
The centre, aimed at meeting the price-volume commitments of the company, will primarily cater to expansion in the telecom customer contact center operations. Located about 1 kilometer away from the first site, this 8,500 square feet facility has 220 ergonomically designed seats and uses state of the art electronic facilities. The capacity can be substantially scaled up to meet future demands.
HGSL is present in Durgapur for three years now and employs 1,700 local employees in this steel city. It is among the first movers in the domestic BPO space and is now taking its vernacular engagement to the next level. It is focusing on building cost effective offerings, penetration across all the verticals and innovation through re-engineering for developing the domestic market. It is in this context that HGSL has also opened a new marketing office at New Delhi to serve as the focal point of all its marketing efforts in North India.
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