Union Bank of India (UBI), country's largest public sector lender has inaugurated its 'UnionXperience' branch to facilitate improved experience to its customers. The said branch is located in Kolkata which is the 181st branch in the country and seventh such branch in the city.
In order to bring superior customer experience, the bank has come out with 'UnionXperience' branch. The bank has introduced automation through self service machines like pass book printers, cheque deposit machines and queue management among others and also completely revamped the sales and service model in these branches.
Besides, the PSU bank has also launched its green banking service at the same branch. The customers in Union Xperience branches will not require pay-in slips or withdrawal forms for cash and transfer transactions. The bank has launched such branches in 16 cities. Further, the bank aims to take the module to 250 branches by March-end.